The player from Japan had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received at that point. The player had expressed frustration over the delay and the lack of communication from the casino. After some correspondence and advice from the Complaints Team, the player confirmed that he had finally received his withdrawal. Consequently, we had marked the complaint as 'resolved'.
K8 Casino - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: ¥195,000
K8 Casino
Safety Index:Below averageCase summary
Discussion
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2 years ago
Translation
Withdrawal Delay
I was told to wait until a specified time but was asked to inquire again. Stop messing around.
You're the ones who told me to wait until this time, right??
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Public
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2 years ago
Dear pepe03231104,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
TranslationI was given a designated time and waited, but they didn't say anything and all of a sudden I couldn't do this.
I just sent you the transfer details, but I haven't received them yet. If so, please withdraw your money in virtual currency now.
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2 years ago
TranslationThose who applied for withdrawal today have already been reflected. The order is wrong. I withdrew the money 2 days ago.
This problem is a joke
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2 years ago
Dear pepe03231104,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
