K8 Casino - Player's winnings have been confiscated.

I played at k8 Casino and won about 2,800,000 yen, but I received a notice from live support stating that I was using the game illegally and all of my winnings were confiscated.

I then contacted live support, but they never answered my questions about the reason and just sent me the same boilerplate response for every question.

If you violate any rules, they won't even tell you which rules you violated.

When I received the bonus and played, there was an examination for the bonus application, but even though I passed that and played, I won and they confiscated the money, which I think is pretty bad behavior for a casino.

Isn't this a scam site where if you win, you confiscate it and if you lose, you keep it?

I am also puzzled as to why such a casino has a rating of 8.2 on casinoguru.

I am so frustrated and want my winnings back so I would like to ask casinoguru to mediate.

Dear Shojijin09,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with K8 Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino, please?  
• Could you please confirm that you have passed the KYC verification? 
• Can you access your player's account, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

・I found the casino online, registered and started playing that same day.

・I have passed the KYC verification. After that, I made a deposit and received the bonus.

You can log in to your account.

thank you.

Dear Shojijin09,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

I have sent a screenshot to your email. Please check it.

Thank you very much, Shojijin09, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Shojijin09 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask K8 Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Good Morning.

I'm getting more information from the CS team and will revert when I have more clarity on the subject. Thanks for your patience.

Hello, thanks for your patience on this matter.

According to a notice from the risk control department, the player had been repeatedly claiming bonuses using multiple accounts and engaging in coordinated arbitrage activities through electronic promotional games. Therefore, the bonus-related profits have been deducted. Proof has been provided in private to Guru representative Peter. Thank you for your cooperation.

Thank you for providing me with the information K8 Casino representative.

Dear Shojijin09, I have been in communication with the casino representative and have been presented with evidence indicating the existence of multiple accounts associated with you. As per industry standards, an individual is permitted to open and operate only a single account in their own name, utilizing their own funds.

Given that your actions constitute a clear violation of the casino’s established terms and conditions, we find the measures taken by the casino to be both appropriate and justified.

Thank you for your understanding.

Kind regards,

Peter