JustWin9 Casino - Player's withdrawal has been rejected.

They said suspicious betting amount

I did not play with it had a 10 dollar bet and the hole screen let up with free spins symbols that spin alone paid $1500 and gave me 150 free spins when game finished i was up about 3500 to 3700

I deposited 50 dollars and my play through was not up yet so I changed game had a couple 25 , 30 ,35 dollar bets and now it was time to collect THEY GAVE ME MY 50 DOLLARS BACK AND THEN SAID WITHDRAWAL REJECTED

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify the name of the game you played to accumulate your winnings?
• Did you notice any unusual behaviour during your gameplay, such as frequent glitches, unusually high win amounts, an absence of losing bets, or an unusually high number of bonus rounds?
• Could you kindly forward me the communication between you and the casino’s customer support regarding the accusations made against you? My email address is veronika.f@casino.guru.
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

bushido blade is my absolute best game LOVE IT LOVE IT

I DONT SEE NO FUNNY BUSINESS you win some you loss some, or is it you win some you loss more LMFAO

SORRY FOR THAT HUMOUR 😮‍💨😮‍💨 WHEN I start to play with my 50 it was not long be for i got it up 2 about $600/ $700 dollars and I said it time to collect it could not because I had to play through my 50 I deposit so I went back in to the first game I was playing and that's when I did a $10.00 bet that the maximum bet for that game HOLY MOLY THATS WHEN THE MIRACLE HAPPENED. Iv had full screen free Spins symbols about dozen times and even when I'm in free spins happens BECAUSE THAT DOUBLES THE VALUE OF THE PRIZE THAT HAPPENED 2 TIME

But only BETTING. 50 CENT AND. 90 CENTS --- NOT THAT CRAZY $10.00 DOLLARS

THERE IS MORE COMPETITION BETWEEN ME AND THE HOST BUT IM PREETY DISGUTED WITH MYSELF NOW

BUT I WAS IN THE MOMENT OF GETTING MY ASS RAPED SORRY

AND ALSO IM WAITING FOR WITHDRAWAL I GET MY FIRST PAYMENT FROM THEM AND IT THE $50 DOLLARS I DEPOSITED AND ITS NOT ON THE SYSTEM THAT THEy PAID ME THAT

Hi it's Geoffrey s9rry 5he only glech in my play was about 40 50 spins in my internet there was no signal you no how it works it's would of happen to anybody on the system so my free gam3s stars again you don't get a different outcome the game just ( resumes game ) until you reach where th3 system stops the from there your games continue 😊😊🫠 ( i would love to get my withdrawal that would be great)

But if it is don't letting everybody body out there in the online pokies would just letting everyone player out there justwin 9 should be could ( JUSTWIN NOTHING)

LOL

The receipt

From the giving back my $50 why would they do that. And also its not on there system just like the

$20 dollar withdrawal like the one here THAT'S A RED FLAG THERE

Dear ZinnerG75

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear ZinnerG75,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from JustWin9 Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear JustWin9 Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for rejecting the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.