The player from Italy reported that the casino did not process withdrawals and warned against unregulated sites, labeling them as scams. The Complaints Team successfully resolved the issue after confirming the player's concerns and facilitating communication with the casino. The player indicated satisfaction with the resolution, leading to the complaint being marked as 'Resolved' in the system. The team expressed gratitude for the player's cooperation and encouraged feedback on their services.
Justbit Casino - Player's withdrawal is confiscated.
Resolved
Our verdict
Case closed
Amount: €650
Justbit Casino
Safety Index:LowCase summary
Discussion
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2 months ago
Translation
The casino does not pay withdrawals, stop advertising sites that are not regulated because they do not pay and are scams
Automatic translation:
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Giulio884,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Justbit Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify when exactly you requested the withdrawal?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Giulio884,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
