Jupi Casino - Player’s withdrawal has been delayed.

requested first withdrawal of €500 on June 7th after sending over 20 documents of all types, account verified with 3 emails sent by them with KYC verification, total winnings of €1,200, already rejected 4 payments of the same amount previously, they always say within 72 hours but days have passed here, and in chat they always reply that they can't control themselves but the relevant section and that I will receive an email. Absurd

Dear Scramble,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

payment arrived , Solved, but I close the account in this casino because it is not tolerable to receive a withdrawal in 15 days.

Thank you

Dear Scramble,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru