JulieBet Casino - Player's withdrawal has been delayed.

Hey, on 4th of June I made a withrawal request after my KYC got accepted and they confirmed on that date via email that my request is being processed. Its been many months now, and about every 2 weeks I go to their chat and Ask them what is wrong why havent my withdrawal been processed. And they just everytime tell me that they will look into it and communicate to the relevant team and come back to me via email. Its been about 5 times now in chat that they promise to communicate to me via email about the situation, but still to this date I have received no payment and no update about whats going on. I feel hopeless that Im not getting my payment.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JulieBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share a screenshot of your ongoing request as it appears in your player's account, with the status visible?
• Have you made any successful payouts from the casino in the past?
• Could you please share with me your recent communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey, Yes I can log in to my account,

Yes, it was from a bonus wagering process.

ive never received a payout from this casino before, even though i made multiple deposits.

Dear attef,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria (maria.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear attef,

It’s a pleasure to e-meet you. My name is Maria, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from JulieBet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear JulieBet Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Maria