JulieBet Casino - Player's account has been closed after winning.

Hello, CasinoGuru

I registered on Juliebet and won 10500$. My account is fully verified. After i made withdrawal requests they blocked my account. All screenshots with winnings and support conversation attached to this case. I’m opening this case untill my account will be unblocked and i receive my winnings. Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JulieBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Were you asked to provide any documents for verification purposes? Which ones have you submitted to the casino?
• Could you please confirm you registered using accurate personal information?
• Which payment method have you used to deposit?
• Could you please share with me further communication with the casino regarding the issue if available? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear MaximNiouk77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello!

I’m playing this casino more than month, ACCOUNT WAS FULLY VERIFIED, i had multiply successfull deposits and withdrawals. 

All registered information IS CORRECT, i just WON 10500$ on Pragmatic Live Roulette and they blocked my account with reason: "STANDARD SECURY CHECK". 

I used INTERAC E-TRANSFER TO DEPOSIT, and same method when made sucessfull cashout of 10500$.(MONEY DIDN’T ARRIVE TO MY BANK ACCOUNT)

I can’t get access to my account from 29 April, 2026!!!

Contacted 10 times already with support, no result, no money on my bank, they just telling to wait with no timeframe. 

All screenshots will send to email.

Dear MaximNiouk77,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear MaximNiouk77,

I sincerely empathize with your situation regarding the blocking of your account. Please rest assured that I will reach out to the casino promptly to work towards a resolution.

I would also like to invite a representative from JulieBet Casino to join this conversation so that we can address your complaint collaboratively.

Dear JulieBet Casino,

could you please clarify the reason for the player's account being blocked? Additionally, if you could provide any relevant evidence, it would be greatly appreciated. You may share your response here or email the information directly to my address at jana.k@casino.guru.

Thank you in advance for your cooperation and assistance in this matter.

Kind regards,

Jana

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@cga.cw) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana