The player from Sweden is facing a delayed withdrawal issue at Joker Ace, with funds pending for 35 business days.
Joker's Ace Casino - Player's withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 23h 21m 17s
Joker's Ace Casino
Safety Index 1.0 Very lowCase summary
Discussion
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Public
8 hours ago
Joker Ace
Joker Ace LTD
license Master License 34389464EU Curaçao
Problem , delayed withdrawal 35 business days
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Public
55 minutes ago
Important notice:
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55 minutes ago
Dear Donatas525,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- What types of games did you play to accumulate your winnings?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
