Joker's Ace Casino - Player's withdrawal is delayed with unresponsive support.

They are constantly sending automated messages back regarding my withdrawl you can’t contact them other than live chat and they cut you off when you ask about your withdrawls

I’ve checked them out and their registration numbers are fake and all of their employees have their accounts locked and you can’t find where they operate from there’s no help with this company and they are taking money and not paying out there’s 100,a of complaints online

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

They have had my withdrawls since the 16th of November it’s now the 28th and they haven’t even checked my withdrawal I am a verified member already and they have had a number of deposits with no issues the moment you need to withdrawal then they tell you they need to perform all these checks that they should of undertaken at deposit stage if it’s ok to take your money then it’s ok to pay you - there’s no sign of this being resolved without intervention

Thank you for your response. Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a link or a screenshot.

Also, please forward me the most recent communication between you and the casino regarding the delay in processing your withdrawal request at veronika.f@casino.guru. Alternatively, you may post screenshots here. Thank you for your cooperation.

Dear Wardy1977,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminders, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru