Joka Room Casino - Player is experiencing difficulties withdrawing his winnings.

they are quick to take your money, but have fun withdrawing it, told same thing over n over, it has been escalated apologies send you round in circles, had over $2000 but have to play it down to $150 for withdrawal which is just a joke they say it is in my control, why cant i withdraw then even after this? i would never deposit another cent here.

Dear Aaron,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please could you answer a few questions, so I can fully understand what the issue is? Did you complete the KYC (Know Your Customer) process successfully? Was this your first request for a withdrawal, or you have received winnings from this casino in the past? Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Aaron,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.