Johnny Kash Casino - Player is struggling to access casino website.

I log in play a game go out to play another and get locked out for hours cant get back into the casino

Dear Vicky,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint 2 days ago, could you please advise if the issue is persisting? Looking forward to hearing from you.

Best regards,

Petronela

Hi

Yes still happening but only when I log in if my mate does it is fine so why is that

Could you please advise Vicky if your friend is accessing the website from the same IP address or device as yours? Thank you.

Dear Vicky,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.