JetTon Casino - Player's withdrawal request is delayed.

On 17 July 2026 I deposited 15,000 USDT (BEP-20) of my own funds at JetTon

Casino (tx hash

0xde9ba414b565e47007907641a7bec44b0cfca32fe2e58eca4e6713f33682e7f3). A 5%

first-deposit bonus of 750 USDT was credited together with the deposit

directly to my main balance (my bonus account shows $0.00). I played and my

balance reached USD 22,764.52.

On 18 July 2026 I requested a withdrawal of 5,000 USDT. It was rejected the

same day without any reason. On 19 July, at the casino's request, I completed

KYC through their provider KYCAID and confirmed it by email; the KYCAID result

shows Profile, Document and Face — all Approved. The casino promised results

"within 72 hours" in writing. That deadline expired on 22 July.

Since then I have received only two identical template responses (22 and

26 July) saying the check "is still ongoing" — no reason, no rule reference,

no timeline. The casino's own Terms say KYC review takes up to 72 hours from

a withdrawal request and withdrawals are processed within 24 hours on average.

As of 3 August 2026 — 17 days after my deposit and 15 days after completed

KYC — nothing has been paid and no violation of any rule has been identified

to me. At no point has the casino claimed any bonus-rule violation or unmet

wagering requirement — the withdrawal was rejected with no reason at all,

followed by an open-ended "security check". I have a single account and

deposited from my personal MEXC exchange account. On 3 August I filed formal

complaints with the operator (info@jetton.support and security@jetton.support)

and notified the Anjouan licensing authority. I can provide all evidence: the

deposit transaction, KYCAID confirmation, the full email thread, and screen

recordings of my account.

Desired outcome: payment of my full balance of USD 22,764.52.

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which games did you play while your bonus was active?
• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Which documents have you sent to the casino so far for your account verification? Have any of your documents been reviewed and approved by the relevant department?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika