JetTon Casino - Player's account has been blocked.

On August 17, 2026, I registered on the Jetton Games platform for the first time using a promotional link on Telegram. I'm new to gambling, had no prior knowledge of Jetton, and had never created an account there.

I topped up my balance with $910 and placed sports bets, increasing my balance. When I tried to withdraw the entire amount at once, I was denied access due to limits. After successfully withdrawing a partial $1,000, the casino requested identity verification (KYC). I promptly provided all the necessary documents, and the verification was completed. However, my account was immediately blocked, citing Rule 5.4 (multi-accounting). The remaining balance of $1,360 USD was frozen.

I categorically deny the accusation of multiple accounts: this is my first and only account, and no third-party profiles have been registered from my devices or network. Security and support refuse to provide any evidence (IP logs, device matches, or payment information), responding with boilerplate replies that they will not disclose any evidence.

I request Casino Guru mediators to intervene in the dispute, request technical evidence of the violation from the casino, or assist in unblocking the account and full payment of the withheld funds.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is there any chance that someone from your household or using the same IP address also created an account at this casino?
• Did you use any shared device or a shared internet connection while using the casino website?
• Did you use any VPN or IP-masking software to alter your real location while accessing your account at this casino?
• Did you activate any free bonuses or free spins while playing at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika