HomeComplaintsJetTon Casino - Player has been permanently banned from the casino.

JetTon Casino - Player has been permanently banned from the casino.

Opened
Current status

Waiting for player to reply

6d 22h 17m 25s

JetTon Casino
Safety Index 5.5 Below average

Case summary

The player from Ciudad Autónoma de Buenos Aires has been unfairly and permanently banned from the casino, despite only having one account. The casino's claim of multiple accounts is disputed by her.

Public
Public
15 hours ago
esTranslationgb

I was unfairly and permanently banned by this casino. I only created one account, and supposedly they had more than one, which is why they banned me. I do not recommend gambling at this casino.

Automatic translation:
Public
Public
1 hour ago

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Is there any possibility that someone from your household, or someone using the same IP address, also created an account at this casino?
  • Have you used any VPN, proxy service, or IP-masking software while accessing the casino website?
  • What types of games did you play at this casino before your account was blocked?
  • Could you please clarify what your real-money balance was at the time your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

pichulin1 has 6d 22h 17m 25s to reply

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