JetTon Casino - Player has been permanently banned from the casino.

I was unfairly and permanently banned by this casino. I only created one account, and supposedly they had more than one, which is why they banned me. I do not recommend gambling at this casino.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is there any possibility that someone from your household, or someone using the same IP address, also created an account at this casino?
• Have you used any VPN, proxy service, or IP-masking software while accessing the casino website?
• What types of games did you play at this casino before your account was blocked?
• Could you please clarify what your real-money balance was at the time your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No, no one from my household or from my same IP address has created an account at the casino.

No, I have never used a VPN, proxy, or any software to hide my IP address.

He played slots, live casino games, and sports betting.

My balance at the time of account closure was 250 USDT

Please forward me all the communication between you and the casino customer support regarding the closure of your account at veronika.f@casino.guru. Thank you for your cooperation.

Dear pichulin1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru