Jettbet Casino - Player's winnings have been confiscated.

Hi took a 30% match bonus on 100 dollar deposit..was playing and up and went to see how much playthrough I had.. when I did this they said I tried to withdrawl and cancelled my bonus and confiscated my funds. I never pressed to withdrawl nor press anything to cancel ..my screen clinched and I wasn't sure how to get out of the section I was in as im new to this site ..went to live chat they said I cancelled my bonus ..which I did not..and if somehow I did was purely accidental ..they said money was gone and can't be restored even though we all know they can..can you please help me get my 802 dollars back. Thank you

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jettbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you asked the casino to restore the bonus? Have you learned how much wagering you completed before the bonus was canceled?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

I did ask them many times to restore bonus..they said it's impossible..which we both know it's not..im not sure how much wagering is done I would estimate around 40%. I played slot games to accumulate my balance actually was all won on one machine called wild Chicago. The chat just cancelled once I said I was gonna file a complaint but so I have nothing to send..I told them I didn't click on withdrawl or cancel bonus and that something clinched on their site and they didn't care .literally just said too bad it got canceled it's gone.ty for you're help

Hi there you can close the complaint..as soon as I mentioned I had filed a complaint with you guys the said they figured out a way to restore my balance lol. Thank you guys again. You always help me when I have issues with some sites. They have restored my balance

Dear Ryanmc,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru