The player from Australia encounters issues with JetSetSpins, having a €280 withdrawal pending for over 6 days before his account is blocked without warning. Despite providing KYC documents and multiple inquiries about the withdrawal, the casino cites vague terms to deny access to his winnings and only processes small refunds of his deposits. He requests immediate processing of refunds, payment of his pending winnings, or a clear explanation for the denial.
JetsetSpins Casino - Player's account is closed and withdrawals are delayed.
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Current status
Waiting for Casino Guru to reply
4d 15h 29m 19s
JetsetSpins Casino
Safety Index:Very lowCase summary
Discussion
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2 days ago
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2 days ago
Dear Jamesgn17,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
