JetsetSpins Casino - Player’s account funds are being withheld.

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Dear Vishaludapa,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing.

To better understand the situation, could you please clarify the following:

• Is your casino account currently completely blocked, or are only certain features, such as withdrawals, restricted?
• Have you successfully completed the KYC verification?
• Did you accumulate your current balance with or without an active bonus?
• Have you successfully withdrawn any funds from this casino in the past?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

1.the casino closed my account fully without even refunding my deposits and i had my winnings of 6400 eur in wallet

2.i already completed the kyc , i am attached proof for this

3.i never took any bonus from the casino

4.i had two successful withdrawals from the casino

all

the proofs regarding this attached here please check carefully

Dear casinoguru team any update on my compliant

Dear Vishaludapa,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Vishaludapa,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the JetsetSpins Casino Casino and I hope that together we will come to a successful resolution of your issue.

I will now try to contact a JetsetSpins Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a JetsetSpins Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

Any response?

please help me with my payout

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.