JetsetSpins Casino - Player’s account funds are being withheld.

I am submitting a formal complaint regarding the operator withholding my funds and restricting my account unfairly.

I deposited approximately EUR 1,200 into my account. My current wallet balance is approximately EUR 6,800.

The operator claims suspicious activity due to multiple email address changes. However, these email changes were processed through the casino’s live chat support team.

Support staff changed my registered email address without proper security verification, such as OTP confirmation, approval through the previously registered email, or other secure identity checks.

Now the operator is using those same support-approved changes as a reason to freeze my funds and delay withdrawal processing.

This is unfair because:

1. Sensitive account changes were made by their own support team.

2. No proper confirmation was sent to the previous email address.

3. I am being penalized for actions their own staff allowed.

4. A significant amount of funds, approximately EUR 6,800, is being withheld.

I respectfully request urgent intervention and ask that the operator:

1. Release my legitimate balance and process withdrawals promptly.

2. Provide a full explanation for the blocked funds.

3. Explain why support was allowed to change account email details without proper verification.

I can provide screenshots of support chats, emails, and account records as evidence.

Sincerely,

Vardhan Udapa

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Dear Vishaludapa,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing.

To better understand the situation, could you please clarify the following:

• Is your casino account currently completely blocked, or are only certain features, such as withdrawals, restricted?
• Have you successfully completed the KYC verification?
• Did you accumulate your current balance with or without an active bonus?
• Have you successfully withdrawn any funds from this casino in the past?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.