The player from Turkey had deposited 1000 TL, but it had not been credited to his casino account after 24 hours. His complaint remained unresolved. The player was advised to contact his payment provider for investigation, which could take about one month, as the casino could not directly resolve uncredited deposits. Due to the player's lack of response to follow-up inquiries, the complaint was closed for the moment. The player was informed that he could reopen the complaint if he chose to continue communication.
Jetbahis Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: TL 1,000
Jetbahis Casino
Safety Index 8.4 HighCase summary
Discussion
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1 month ago
Translation
I deposited 1000 TL but it hasn't been credited to my account. It's been 24 hours. My complaint hasn't been resolved in any way. This is a site everyone should stay away from.
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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2 weeks ago
Dear Player,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
