HomeComplaintsJetbahis Casino - Player's deposit is delayed.

Jetbahis Casino - Player's deposit is delayed.

Opened
Current status

Waiting for player to reply

25d 12h 39m 14s

Jetbahis Casino
Safety Index 8.3 High

Case summary

The player from Turkey deposited 1000 TL but it has not been credited to his casino account after 24 hours. His complaint remains unresolved.

Public
Public
6 days ago
trTranslationgb

I deposited 1000 TL but it hasn't been credited to my account. It's been 24 hours. My complaint hasn't been resolved in any way. This is a site everyone should stay away from.

Automatic translation:
Public
Public
4 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Public
Public
4 days ago

Hello

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

tahsinbjk has 25d 12h 39m 14s to reply

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