JeffBet Casino - Player believes that their withdrawal has been delayed.

I strongly advise against it. Even though I verified my account, I've been waiting for a withdrawal since Saturday, October 25th!!! Furthermore, the casino charges a fee just for withdrawing winnings, even though 95% of casinos have already waived it. It's unbelievable that this casino can have a 4.9 rating on a website like Casino Analyzer. Here, it has a 7/10 when hundreds of players have been scammed. The casino's rating on Trust Pilot is 1.4!

This fact is incredibly puzzling. Why is a site promoting a scam that defrauds so many players? Are Casino Analyzer and Casino Guru helping to defraud players?

First, they contacted me saying my card withdrawal was declined, allegedly through Wise, trying to force me to make another deposit to withdraw my winnings. Now I'm waiting for a Skrill withdrawal, while other casinos pay out to this account within 15 minutes, or at most an hour, which is not the case. Then I got a message that they had tried to send the winnings multiple times, but the Skrill account wasn't in GBP, which is absurd! So I sens my Neteller account, 100% registered in the UK. The winnings still haven't arrived.

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Dear adrian34245,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear adrian34245,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi. Thank's for your help.

No, Jeffbet no paid me.

They didn't even respond to my email requesting that I send my winnings to Neteller and informing me that I had filed a complaint. They're clearly stalling or looking for a way to avoid withdrawals, as all the accounts I tried to withdraw my winnings to are registered to the same UK address. The casino claims otherwise. I can confirm this if you provide me with your email address.

Dear adrian34245, could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear adrian34245,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru