Jasino Casino - Player’s account remains active despite self-exclusion request.

On 5 September 2026, I clearly informed Jasino Casino via live chat that I have a gambling addiction and requested immediate self-exclusion and permanent closure of my account.

Despite this clear request, my account remained active. The support team even discussed bonuses instead of immediately applying responsible gambling protection.

After my self-exclusion request, Jasino accepted two further Skrill deposits:

$110 at 10:47

$110 at 12:59

A total of $220 was therefore accepted after my gambling addiction self-exclusion request.

I ask Casino Guru to investigate why my account was not immediately blocked and to request that Jasino refund the $220 accepted after my self-exclusion request.

I have screenshots proving both my self-exclusion request and the two subsequent deposits.

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Dear makelios6,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion due to gambling addiction, the casino agrees not to reopen the account, except under specific circumstances.

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Is your account at the casino still accessible, or has the casino closed it in the meantime? If it's closed, please specify the exact date the casino disabled your account.

Thank you in advance for your cooperation.

Best regards,

Veronika