Jasino Casino - Player requests account closure but it remains open.

I have requested to close my account permanently due to gambling addiction on live chat and support email and they replied to they don't have this option. They asked me to use the responsible gambling option which doesn't have any of this it only has wagering limits and loss limit.

Kindly i need assistance to close my account permanently.

Thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

• Could you please forward me the entire emails between you and the casino customer support regarding your self-exclusion requests at veronika.f@casino.guru? Kindly include the full, uncropped original messages, not just screenshots.
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika