The player from Poland has been waiting over two weeks for a bank transfer withdrawal requested on August 24th. Despite having a fully verified account and successful previous withdrawals, the status remains "pending," and the casino cites a technical outage with unavailable live chat support.
Janusz Casino - Player’s withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
5d 8h 24m 47s
Janusz Casino
Safety Index 8.0 HighCase summary
Discussion
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3 days ago
On August 24th, I requested a withdrawal via bank transfer. The account is fully verified, and previous withdrawals have worked. The status has been "pending" for over two weeks. The casino is citing a technical outage, and live chat has become completely unavailable
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2 days ago
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2 days ago
Dear pistolPete88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
