The player from British Columbia is experiencing difficulties in obtaining a withdrawal that is not linked to any bonus. Despite completing KYC and providing necessary information, he is frequently referred to finance and a case manager without receiving updates. He is trying to claim what he believes is rightfully owed to him.
Jamslots Casino - Player's withdrawal request is delayed.
Opened
Current status
Waiting for Casino Guru to reply
3d 19h 14m 23s
Jamslots Casino
Safety Index 3.5 LowCase summary
Discussion
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1 week ago
Hi I have been battling this casino to try and get my withdrawl that was not attached to any bonus.. I keep getting told that I'm being forwarded to finance then forwarded to my case manager every couple days but nobody ever says anything.. I did my KYC they have some much of my information.. I am owed this money fair and square and they keep dodging out paying me what is owed.. I keep sending msgs every other day to try and get them to pay me. Please help
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4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 days ago
Dear Shellyshelly,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.
To help me better understand your case, could you please answer the following questions?
- • Have you made any successful withdrawals from this casino before?
- How long have you been unable to successfully withdraw your winnings from the casino?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
