The player from the Netherlands had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed it through the complaint system. The complaint was marked as resolved by the Complaints Team following the player's confirmation. The player was encouraged to share feedback on the service, but no further action was required.
JackTop Casino - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: €1,502
JackTop Casino
Safety Index:Very lowCase summary
Discussion
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3 weeks ago
Hi,my withdrawel is 1502 euros.I am waiting since 01-02-2026.
I didnot had bonusmoney ,just my deposited money.
I tried to contact them but thats impossible,they do not respond,also there seems to be no more vip manager as I am almost the highest level vip player with them
I just my money in my bankaccount
No verification issues or something like that.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Sander1974,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
