JackpotRabbit Casino - Player's account has been closed.

Made a small deposit and was able to increase my balance to $600, starter to lose and decided to redeem at $400. Immediately upon attempting to redeem my account was frozen. I was told this was due to needing to complete KYC. I provided valid ID and all documentation requested. Once I did that my account was closed. I have been told by casino reps that it is an automated system and there is nothing they can do about it

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• When exactly was your account closed?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina