JackpotMate88 Casino - Player faces withdrawal refusal and accusations.

They refused my withdrawal an called me theif they will not bother listening to you or even checking the issue and dont use this page ever its rubbish a blind kid playing baseball would be 1000 times more useful and better to know

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that the casino accused you of opening multiple accounts?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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I created the account i approved me and gave me access and then I used the free $5 bonus I had to reach a water amount which I did and then I could withdraw $28 dollars while I was withdrawing they forfeited my winnings and said it was because I violated there rules and regs but the thing is you can not create multiple accounts with the same details it tells you that you already have a account and tells you to login

another casinos done it to me again

Thank you very much for your reply. Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Yes my partner has an account as well but they sent me a picture saying its in my name

Did your partner create their account with their own personal details? Is their account still active?

Yes she did

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear NOHAPPYMATT,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a JackpotMate88 Casino representative to join this conversation and participate in resolving this complaint.

Dear JackpotMate88 Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Don't think they want to comment

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear NOHAPPYMATT,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru