JackpotGuru Casino - Player is struggling with his deposit refund.

My refund keeps getting rejected , applied fir a refund last Thursday night , had to send through Proof of ID And bank card , and drivers liscence , they tell me refund is pending , send me an emailto confirm the next day the $250 is put back into my casino account , this has happened 3 times I dont want to send it online I just want tp withdraw funds , they also have sent conformation , its getting deposited into my bank than nothing , sort it out

Dear jackyrondon1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JackpotGuru Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if the casino support offered any recommendations on the situation? Did the casino offer you alternative ways for you to receive a refund?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear jackyrondon1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.