Jackpot Jill Casino - Player’s withdrawal has been delayed.

I've messaged few times to the casino regarding my withdrawal. They just say it will take 3 to 5 working days to reflect on the bank account. Fund of $1100 was released on the 7th of may and since then i still haven't received my money. Please help me

Thanks

Sherin G***

Dear Sherin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise if you have received any payments in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Resolved

Thank you for support.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sherin, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru