Jackpot Frenzy Casino - Player's withdrawal is delayed.

Hi, my withdrawal hasn't been processed. It's been 2.5 weeks now. The live chat always gives the same answer that it's busy and you have to be patient. However, on their website they say they process withdrawals within 3 days.

Dear tomstte, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Jackpot Frenzy Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please send a screenshot of your withdrawal request from your casino account?
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

The withdrawal arrived shortly after I submitted this complaint. It can be closed immediately. Thank you

Dear tomstte,

I'm glad to hear that your issue was resolved right after submitting the complaint. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru