Jackpot Cow Casino - Player’s withdrawal has been delayed and ignored.

I won 1000€ 27/5-2025 and the withdrawal was completed but the money didn’t deposit to my account. I asked for the money but they didn’t now att first and after a while they just told me to send a account confirmation of the transaction history and I did that. The money still didn’t come. I asked again they didn’t answer at first after som emails they told me that I have received the money it was on the transaction on 2/6-2025 but that was a lie becouse of the transaction they told me was four transaction in one was correct it was one after a day the person told me it was tre transactions in one highlighted (was the account transaction history that I sent them) but it was still just one transaction/deposit from another casino. They lied again! Now I was a little angry and I told them to send proof of their deposit and they ignored me… there we are today, what can I do now??? Be ware of this casino don’t play there it’s a totally scam SCAM CASINO JACKPOTCOW!!!!

Dear donrmfalcon,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

To help us better understand your situation, could you please provide a bit more information by answering the following questions?

• Have you received any confirmation from the casino stating that the payment was successfully sent to your account? If so, does it contain any tracking number or transaction number you could send to your payment provider for investigation?
• Which payment method did you choose for your withdrawal request? Have you used this method to withdraw winnings from this casino before?
• Could you please forward the communication between you and the casino, particularly the part where the transaction is mentioned or highlighted?

I hope we’ll be able to help you resolve this matter as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Please forward me the bank statement starting from the date you requested your withdrawal at Jackpot Cow Casino up to today to [email protected].

Additionally, kindly specify how many withdrawal requests from this casino remain unpaid. Please include the exact dates you submitted these withdrawal requests and the amounts involved.

Thank you for your cooperation.

I have sent you a email.

best regards /Michael

Thank you very much, donrmfalcon, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

A big thank you for your commitment. Have a wonderful summer ☀️

Dear donrmfalcon,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from Jackpot Cow Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

That said, I’ve already contacted their team through an alternative channel, forwarding the details of your issue along with an invitation for them to create a representative account on our platform. I’ll keep you informed here as soon as I receive any updates.

Thank you for your understanding and patience.

Best regards,

Kubo

Thank you for your help, I look forward to a solution to this long-standing problem. I will get back to you as soon as I know more that can help with the matter.

Kind regards, donrmfalcon

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Okay, let's hope they feel like they want to solve this now. Thanks for your help

Kind regards /Donrmfalcon

Dear donrmfalcon,

I’ve made several attempts to contact the casino, but unfortunately, I’ve not received any response. Without their cooperation, we’re limited in how far we can proceed with your complaint. As a result, I will mark the case as unresolved in our system.

I understand that this is far from a satisfactory outcome. However, unresolved complaints contribute to a lower casino rating, which may encourage the operator to reconsider its approach in the future. Should the casino decide to respond at a later stage, we’ll gladly reopen the complaint and notify you by email.

Jackpot Cow Casino operates under the license of the Estonian Tax and Customs Board (ETCB). While there isn’t a formal complaint form available, you may reach out to the regulator directly by emailing [email protected]. Regulators often have greater authority and tools to assist players in such cases.

If you need help preparing your message to the regulator or receive any updates, please don’t hesitate to reach out to me at [email protected].

I’m truly sorry I couldn’t provide a more favorable resolution this time, but thank you for your understanding and patience throughout the process.

Best regards,

Kubo