Jackpot Cow Casino - Player's payout is delayed.

Hello!

The Jackpot Cow Casino had a payout of 10,000 euros, which was supposed to be shared among players who got 10 black jacks between January 29 and February 2. I achieved my 10 black jacks on my display on January 28, but when I contacted them, I was mistreated and confused by the support staff I communicated with.

I have sent them all the evidence, and their response was to have patience and to wait. I would like help with this matter and am keen to pursue it further.

Best regards,

Baraa

Dear Zayo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you only experienced this once with one specific game? 
• Did the situation somehow influence your real money balance? Did you pay anything to participate and is this game session or its result recorded in your game history?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello!

1. yes, those foreign accounts at live casino.
2. Yes, I have made the deposit to play with my own money.

my dear

just

Thank you for your reply, Zayo. Could you please clarify if these winnings have been recorded in your game history? If possible, please forward me your game history.

Also, if there is any other relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here. Thank you in advance.

Hello!

Absolutely, I will attach this to you when I get a response from the casino.

I would like to emphasize that you have not yet provided the necessary information. Could you please do so at your earliest convenience, so we can move forward with this complaint?

Dear Zayo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.