The player from Finland faces issues with account closure and a total deposit of €600 at Jackburst Casino after discovering a previous account was closed in 2022. Despite successfully depositing and reaching a VIP level, her current account lacks saved information, and she has not received any response regarding her request to return the funds.
Jackburst Casino - Player’s account is closed with pending withdrawal.
Opened
Current status
Waiting for Casino Guru to reply
1d 21h 44m 14s
Jackburst Casino
Safety Index:Below averageCase summary
Discussion
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Public
5 days ago
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5 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please explain why your first account was closed in 2022? Did you close this account yourself, or was it closed by the casino?
- Do you have any old emails from the casino notifying you that your first account was closed? If so, kindly forward them to me at [email protected].
- Was your original account fully verified?
- Did you activate any bonuses in your first account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
