HomeComplaintsJackBom Casino - Player's funds have been confiscated.

JackBom Casino - Player's funds have been confiscated.

Opened
Current status

Waiting for player to reply

6d 17h 50m 34s

JackBom Casino
Safety Index 6.9 Above average

Case summary

The player from Switzerland reports that after submitting a withdrawal request, all his funds were removed from his account.

Written by Tomas
Complaint Specialist
Submitted: 17 Aug 2026
Public
Public
1 week ago
ruTranslationgb

Another scam casino. After submitting a withdrawal request, all funds were stolen from my account.

Automatic translation:
Public
Public
6 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
6 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JackBom Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • How did you learn about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Public
Public
6 days ago
ruTranslationgb

The account was opened on August 10th and after submitting a withdrawal request on August 15th, the entire balance was lost.

Played live casino roulette and sports betting.

I didn't use the bonus.

After money was stolen from my account, the casino blocked me from chat and is not responding by email.

Automatic translation:
Public
Public
6 hours ago

Thanks for the explanation.

Kindly provide any evidence of the incident, your attempts to contact support, or similar information so that we may confront the casino.

Looking forward to your reply.

victory1945 has 6d 17h 50m 34s to reply

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