iWild Casino UK

Case summary

The player from the United Kingdom claimed that the casino promised a bonus for voting but later stated that her screenshot submission was improper and denied her the bonus. She believed that the casino was attempting to invalidate her vote. The issue remained unresolved as the player did not respond to the Complaints Team's requests for further information, which led to the rejection of the complaint.

Discussion

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ppppp

Bronze

United Kingdom

Public

9 months ago

Said I’d get a bonus for voting for them, now they are saying I haven’t done screenshot properly and won’t give it to me. They are trying to get false vites

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Nikolas

PR Assistant

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9 months ago

Dear beckystark2000,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with iWild Casino UK. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Nikolas

PR Assistant

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8 months ago

Dear beckystark2000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Nikolas

PR Assistant

Public

8 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

iWild Casino UK - Player's bonus request has been delayed.

Player stopped responding

Amount: ??

Case summary