The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team noted that the player had canceled the withdrawal and lost the balance, leading to the closure of the complaint. It was emphasized that players should wait at least 14 days for a withdrawal to be fully processed.
iWild Casino UK - Player believes that their withdrawal has been delayed.
Closed
Our verdict
Other
Amount: €370
iWild Casino UK
Safety Index:HighCase summary
Discussion
Public
Public
8 months ago
Been waiting for withdrawal for 4 days, there terms clearly state all withdrawals will be completed by there finance department within 24 hours. I am fully verified. This whole experience from start to finish playing at iwild has been the worst I have ever experienced.
Public
Public
8 months ago
Dear Brina19,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
