iWild Casino - Player's withdrawal has been delayed due to verification issues.

Want some money back on the 2nd of February I had up to $700 to withdraw and then kept asking for different documentation to verify my account I kept handing them in when they asked for until the last one which was yesterday they were asking for a document showing the withdrawal and my card number on it with my name was there is no such document now they won't even respond to me don't know what to do

Hello kpsupnonit,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWIld Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear kpsupnonit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.