The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
iWild Casino - Player believes that their withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €350
iWild Casino
Safety Index:Very highCase summary
Discussion
Public
Public
2 years ago
Translation
Good evening,
I've been waiting since May 2nd, 2023 for my payout of €350 by bank transfer to my German account. Each time I am told something different, for example it will come in 24 hours ... then it says again in 2 days then in 5 days. Yes, what's the matter now? I would like to finally get my money. I'm fully verified, I've never waited so long for a payout. In addition, it is still being processed in the account, how can that be.. if it has already been transferred?! I'm really angry and disappointed with this casino.
Automatic translation:
Public
Public
2 years ago
Dear Tazo1988,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
2 years ago
Translationcase can be closed. The money arrived today.
Automatic translation:
Public
Public
2 years ago
Dear Tazo1988,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
