The player from Germany had won €2567 using a €300 bonus but lost his entire balance due to a one-day wagering requirement at Iwildcasino. He found this timeframe unfair compared to common practices at other casinos and wished to file a complaint. The Complaints Team concluded that since the wagering period had been clearly stated, the player had to comply with those terms, resulting in the closure of the complaint.
iWild Casino DE - Player's winnings are confiscated due to short wagering period.
Closed
Our verdict
Other
Amount: €2,567
iWild Casino DE
Safety Index:HighCase summary
Discussion
Public
Public
11 months ago
Translation
Dear Casino Guru, I played with €300 bonus money on April 17th, 2025 and won €2567. The maximum payout I can request is €1500. The problem is that at Iwildcasino you only have one day to wager the bonus. When I wanted to wager the bonus today on April 19th, 2025, the entire balance was gone. I only noticed this today when I made a deposit to check how long you have to wager the bonus. It showed me 1 day. I think this is a very short time that the player has no opportunity to wager the bonus and I find this unfair. That's why I want to complain so that the casino accepts that it is a common practice to wager a bonus within at least 2-3 days, or longer, which is usual at other casinos.
I ask you, dear casinoguru, to submit my complaint to iwild and hope for a response from iwild.
Screenshots are available of the game progress, the day of the deposit and the time for which I can use a bonus.
Thank you kind regards
Automatic translation:
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11 months ago
Hello emuotze8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino DE. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Was this the first ever bonus claimed in the casino?
- When was the last time you spoke to the casino and what was it about?
If it is clearly stated that the wagering has to be done within 1 day, there is nothing we can do - every player has to read the bonus rule before accepting it and as you did, you agree to the wagering time limit as well.
Looking forward to your answer.
Regards,
Nick
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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11 months ago
TranslationHello,
- Yes, my account is verified, unfortunately I can't tell you exactly since when, it isn't stated anywhere
- No, that wasn't the first bonus I claimed.
- No, I haven't spoken to the casino yet.
Thank you for the information provided, but when I deposited again today the bonus limit was set for several days and therefore I don't understand why the limit for this bonus is set at 1 day and for other bonuses it is set at several days or even weeks.
Thank you kind regards
Automatic translation:
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10 months ago
Hello emuotze8,
Every bonus is considered as a good-will of the casino and they may set any rules for them - therefore the wagering period as well.
Unfortunately, as it was clearly stated that the bonus had a wagering period of 1 day, the player has to comply with that.
We will be now forced to close the complaint for the above stated reasons.
Best regards,
Nick
