Ivy Casino - Player’s winnings have been confiscated.

I deposited £3,300 and turned it into £3900. I was fully verified no checks within 24 hours of depositing that amount. Went to withdraw and my deposits and winnings were confiscated for 3rd party gambling.

However the account is under my name. The bank also provided email confirmation and tried to get into contact with the casino. They are also not providing a Ibas number for ADR dispute resolution.

Dear Rprice222,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have access to your casino account?
• Did you accumulate your winnings with or without an active bonus?
• Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1) no access to account suspended

2) no bonus

3 I’ve attached information

Thank you for your reply, Rprice222. Could you please provide more information regarding the "joint account"?

they let me deposit 3,200 without any checks. Joint account with my son, my name is on the bank account

Do I understand correctly that you are one of the legitimate owners of this bank account? Can you please provide evidence that confirms this? You can forward it to my email address ([email protected]).

Dear Rprice222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.