The player from Greece had deposited €50 into the casino, but his account was closed without explanation immediately afterward. He had tried to contact the casino multiple times to retrieve his money, but had received no response. The Complaints Team was unable to proceed with further investigation due to the player's lack of response to inquiries and reminders. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
IviBet Casino - Player's account has been closed after deposit.
Closed
Our verdict
Player stopped responding
Amount: €50
IviBet Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
10 months ago
Translation
Good evening, I have made a deposit of €50 and they closed my account. Before that, I asked for closure and I did not receive a response. Then, as soon as I made the deposit, they closed my account without any explanation from me. I sent them countless messages to send me the money back but I do not receive any response.
And the money has remained in the account. I believe it was done intentionally. I am waiting for your answer.
Thanks
Automatic translation:
Public
Public
10 months ago
Dear managertse,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Was your most recent deposit the only balance left on your account at the time of account closure?
- What was your reason given to the casino for account closure?
- Could you please share with me your communication with the casino, trying to resolve the issue, to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
10 months ago
Dear managertse,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
10 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
