Iris Casino - Player’s payout is delayed.

The casino blocked a payout without explanation. No email or further explanation was sent. Live chat only displays: no support available due to technical reasons.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Do you currently have access to your casino account?
• Did the casino confiscate your winnings, or are you unable to request a withdrawal?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina