Iris Casino - Player’s account has been closed.

I registered on your website for the first time, deposited 2,000 rubles into my account, won 6,000 rubles on one bet, played roulette, placed a withdrawal, and passed verification. And then, my account was blocked for no reason. They won't give me my money back.

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Dear KpyTou,

Thank you very much for submitting your complaint. I’m sorry to hear about your experience.

To help me better understand your case, could you please answer the following questions?

• Could you please confirm when you registered your casino account?
• Could you please confirm when your account was blocked or closed?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino's website?
• Did the casino ever communicate the reason why your account was blocked?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.