The player from Germany claims a bonus and reaches the maximum withdrawable amount of €100, but faces repeated rejections of his ID during the KYC process at IntellectBet. Despite providing photographic evidence of his ID and successfully completing KYC at other casinos, he is unable to withdraw his funds due to IntellectBet's requirement for a passport or driver's license, which he does not possess.
IntellectBet Casino - Player's withdrawal is being delayed due to ID issues.
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Waiting for Casino Guru to reply
5d 0h 30m 42s
IntellectBet Casino
Safety Index:Very lowCase summary
Discussion
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5 days ago
Translation
Hello ,
I claimed a bonus, from which I reached the maximum withdrawable amount (after wagering: i.e. €100).
When I requested a withdrawal of €100 and completed the associated KYC process, my ID card was rejected several times. (First, the photo wasn't clearly visible, even though it was.) I have photographic evidence.
It's damaged, but since I've also completed the KYC process at other casinos, I photographed my ID and uploaded the original images, which were repeatedly rejected by IntellectBet. At other casinos, I raised this issue with support, and my ID was accepted without any problems.
IntellectBet asked me for a passport/driver's license, I don't have either, I contacted support about this and they pointed out that only a driver's license or passport is acceptable.
Every other casino resolved my ID issue without any problems after consultation, but IntellectBet seems to be deliberately blocking the payment.
This is only about €100; I don't want to know how it would be with higher amounts.
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What type of bonus did you activate and play with? Was it a deposit bonus or a free bonus? If possible, kindly send me a screenshot or a link to the bonus.
- Have your other documents (proof of address and payment card) already been approved by the casino for verification?
- Could you please also forward me the most recent photographs of your ID that were declined by the casino? My email address is [email protected].
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
