HomeComplaintsInstaspin Casino - Player's funds have been confiscated and account closed.

Instaspin Casino - Player's funds have been confiscated and account closed.

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Waiting for Casino Guru to reply

5d 18h 7m 12s

Instaspin Casino
Safety Index 4.8 Low

Case summary

The player from Ireland faces the unlawful confiscation of €35,000 in winnings and the closure of his account by Petergate Limited, claiming it was due to an unjustified breach of bonus terms. He contest the confiscation, asserting that he opted out of bonuses and requests a full audit and the immediate release of his funds.

Written by Tomas
Complaint Specialist
Submitted: 01 Aug 2026
Private
Private
6 days ago
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
4 days ago

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Public
Public
4 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instaspin Casino. Please note that we can only assign one complaint to one online casino. If you wish to raise a complaint against other online casinos, kindly file a new complaint. Also, none of the screenshots you provided are related to Instaspin Casino. Kindly provide evidence in the thread related to the appropriate online casino only.

Please allow me to ask you a few questions so I can better understand the situation.

  • Has Instaspin refused to provide you with a game history?
  • Could you please specify what bonuses were added to your account? Could you please share screenshots of your deposits in the casino? Could you please share screenshots of bonuses that were activated on your account?
  • Could you please share with me your communication with the casino regarding the issue and other relevant evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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yesterday
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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21 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
21 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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