Instaspin Casino - Player is unable to access the account.

Complain Regarding Account Brocking and withdrawal issues

Dear Instaspin casino support team

I am writing to file a complaint regarding an issue. I encountered after my first experience playing on your site . I did deposit 25 pounds and opted out of recipes any bonus I then play 888 gold games and I won 290 pounds

however playing for awhile I got noticed that I was unable to access in to my account anymore

Kind regards

Dear NR4545,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're experiencing. To better understand your situation, I’d like to ask you a few clarifying questions:

• Have you used any VPN or IP-masking software to hide or change your real location while accessing the casino website?
• Did you enter accurate personal information during registration or when filling out your casino profile, including your country of residence?
• Have you contacted the casino’s customer support after discovering you were unable to access your account?
• Have you completed full KYC verification, or at least submitted any identity documents to the casino?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear NR4545,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.