InstantPay Casino - Player’s struggling to complete account verification.

Casino is making impossible to pass KYC keep asking same questions. Sent all kind of requested documents and they keep rejecting them. Please be aware thet day before I passed the KYC in other N1 owned casino. But this one does not accepting any of them.

Dear Lukasz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

After submitting seweral complaints and sending same documents, my payout was accepted. Thank you Casino Guru for being here and helping us out. By the way, communication with tis provider is very pure.

Please close this case as is resolved

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Lukasz, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru