Instant Casino - Player's withdrawal has been delayed.

Dopo aver fatto un prelievo di 794 euro il 31 marzo ho aspettato 5 giorni come suggerito dal casinò , sul sito il pagamento era andato a buon fine ma sul mio conto non cerca nessun movimento in entrata . Dopo essermi interfacciato con la chat di supporto del casinò mi hanno chiesto l’estratto conto dal 31/03/2026 al 7/04/2026 allora io l’ho mandato e mi hanno detto che stanno controllando … dopo 17 giorni ancora mi rispondono cosi e non mi danno nessuna risposta ovvia .

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Dear yonutmental2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas