Instant Casino - Player's account has been closed without payout.

uw! They don't pay out money I was scammed into a payout because they said I was playing illegally in Holland, but how was I supposed to know that since I managed to open an account and make successful deposits, but when I asked why they accepted my deposits since I can't play in Holland they deleted my account!

How is it that they practically have no license anywhere in Europe, but they accept deposits and cheat people, where are the authorities in this matter??? INSTANT CASINO ARE PEOPLE WHO rob people!!!!! ATTENTION!!!!!

Dear Dzan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instant Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Did the casino send you an email with the justification of the account closure?
• Could you please explain whether your account was verified? When was it verified?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please explain what the disputed amount of 150,000€ represents in your situation?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your email.

Is there any proof of your active balance at the moment of your account closure?

Have you verified your account in the casino?

Did you save the interaction between you and the casino? Could you please share this or any other relevant communication with me?

Share information here or send it to my email at [email protected]

n. I passed verification but I do not have any transfer receipts to this account.. they immediately deleted my account when I asked if players from the Netherlands are fully accepted

I am sorry, but I didn't understand your explanation.

• Was there any balance on your player's account before the casino closed your account?
• Was any of your balance confiscated?
• Did you save any interaction with the casino you may share with us for review?

Dear Dzan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.