The player from Italy requests a complaint investigation regarding Instant Casino's handling of his account closure due to gambling addiction. He submitted a request for permanent closure on January 23, 2025, and seeks accountability for any deposits or losses incurred after this date, as well as a documented explanation of the account's closure status.
Instant Casino - Player's account has been closed permanently.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 47m 29s
Instant Casino
Safety Index 0.9 Very lowCase summary
Discussion
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24 minutes ago
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24 minutes ago
Dear Bernardino,
Thank you very much for submitting your complaint. I’m sorry to hear about the situation you have experienced with Instant Casino.
I would like to emphasize that we have received multiple complaints regarding this specific gambling establishment. Unfortunately, despite our repeated attempts to contact the casino and mediate players' issues, the casino has adopted a No Reaction Policy and has not responded to our efforts in more than five cases. Therefore, I cannot guarantee that we will be able to obtain a response from the casino regarding your self-exclusion.
- Could you please confirm whether you have ever received any substantial response or communication from Instant Casino regarding your self-exclusion request, or whether you have successfully received any withdrawals from this casino in the past?
Thank you very much in advance for your cooperation and reply.
Karla M.
