The player from Mexico has her account blocked, preventing her from accessing and withdrawing her winnings. After contacting support, she receives vague responses and is informed her account was closed for violating rules, but she requests clarification and proof of any infractions. She originally deposited from her own account and has outstanding winnings of 19,000 Mexican pesos.
infinito.bet Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
5d 7h 45m 20s
infinito.bet Casino
Safety Index 6.2 Below averageCase summary
Discussion
Public
Public
5 days ago
Translation
The casino blocked my account, no longer allowing me access and preventing me from withdrawing my winnings. When they blocked me, I contacted support, but it took a long time to get a response. When they finally answered, they refused to give me any information, only a message telling me to contact them by email. When I contacted them by email, they only told me that my account had been closed for violating the rules. I asked them which rules and for proof of the alleged infraction, which doesn't exist because my account was properly verified. I deposited from my own account; the first withdrawal I made was 1,000 Mexican pesos. While waiting for that withdrawal, I won 19,000 Mexican pesos. I tried to withdraw, and that's when my account was suddenly closed and I lost access.
Automatic translation:
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2 days ago
Important notice:
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with infinito.bet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
